F A Q
 

You may choose from the general subject listed below to view our most frequently asked questions.

If your subject is not covered online or you require additional assistance please contact us.

How can I locate the nearest Europcar - Kosova rental location?

Click here to check our  location details and maps.

 

How will I know that my reservation is confirmed?

At the end of the reservation you will also receive a confirmation e-mail containing the details of your reservation. You should print these and keep them for your records.

Is it possible to modify / cancel my reservation after it is confirmed?

Yes, Europcar - Kosova allows you to modify or cancel your reservation after it is confirmed, this must be done at least 48 hours prior to rental time. You simply need to write us an email or call us.

Can anyone other than myself drive the car?

Yes, the drivers recorded on the rental agreement are covered by our insurances.

What if I have a problem with the car?

Europcar - Kosova provides Emergency Roadside Assistance 24 hours a day, 365 days a year. Details will be supplied at time of rental.

Is there a minimum / maximum age for renting a vehicle with Europcar?

You must be aged 21 or over to rent a car and in any cases have held a driving licence for at least one year. However, the age requirement may vary according to the vehicle category considered.

What documents do I need to present at the Europcar - Kosova counter when I pick up my car?

You will need to present a driving licence in your name, issued by your country of residence. You will also need to present any other valid document. An identification document, such as a passport, may also be required. The same documents (driving licence and ID Card or Passport) will be requested to additional drivers.

If you use a Europcar prepaid voucher (with a specified value or the mention Group Days apply), you must also present a credit card or pay cash for the charges which have not been prepaid (extras, refueling charge, excess due in case of damage to or loss of the rented vehicle).

What is a Rental Agreement?

The rental agreement is the formal contract, signed by Europcar - Kosova and the customer at the time of check-out, which shows the terms of the rental, the vehicle statement and the rate applied.

 

Do I need to check the condition of the vehicle prior leaving the location?

Yes, you have to check that the vehicle conditions written on the vehicle statement and if an apparent defect is not listed, please proceed to a joint examination of the vehicle with the Europcar - Kosova employee.

 

Is there mileage/kilometer limit for my rental?

Europcar - Kosova offers this rate for his rentals:

Rate including unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and / or without taking appropriate rest.

Can I drive into another country?

Europcar - Kosova may permit you to cross the border with the vehicle. This varies according the countries you wish to visit and car categories. Please check on our general conditions pages.

What happens if the car breaks down or if I have an accident?

Europcar - Kosova provides clients with complete 24-hour emergency road side assistance. The numbers to be called are printed on the rental agreement and on the rental agreement wallet.

In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened.

In the event of an accident, always be sure that you have a police report for the accident. If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up.

Is insurance included in the rate quoted?

When you rent a vehicle from Europcar - Kosova, Third Party Liability cover for Bodily Injury and Property Damage will always be provided, in accordance with the legal requirements of the country of rental.
This cover is automatically included in the rental at no extra cost. The level of coverage provided depends on local legislation and markets.
Europcar - Kosova always presents a summary of the insurance included or excluded.
As far as the other coverage’s are concerned, the cost may be either included in the rate or be subject to payment of an additional charge.

What does LDW or Loss Damage Waiver mean?

Loss and Damage Waiver is not an insurance. It is an option (although it may be included automatically in certain rates), available in selected countries, which relieves the customer of any responsibility for loss of or damage to the rental vehicle, provided the vehicle is used in accordance with the terms of the rental agreement. Certain types of damage (underbody and overhead damage) will usually be excluded from this option, as may be tires and windscreen / glass damage. The rental counter staff will be happy to give you precise details as to the extent of the cover provided by this option in the country concerned.

What are the different types of additional coverage’s available?

  Damage to or loss of the rental vehicle:

- CDW (Collision Damage Waiver) concerns damage to the rental vehicle
- TW (Theft Waiver) concerns Theft or Loss of the rental vehicle
- LDW (Loss and Damage Waiver) is a combination of Damage and Theft cover

Unless Europcar - Kosova is able to recover the cost of its damages from an identified liable Third Party, the renter/driver is liable for all damages to or loss of the vehicle occurring during the course of the rental.

 

What happens if I return the car late?

In most cases, Europcar - Kosova rates are daily rates where a day is considered as 24 hours, counted from the time the rental starts. If you return the car late, your rate will be recalculated, adding an extra day for each additional 24 hours you have kept the car. So if you planned to keep the car for 5 days, then keep it for 7, you will be charged the price for a 7 day rental when you return the vehicle. Each 24 hour period started counts as a whole rental day. However, if you return the car late, but within the planned 24 hour period, there will be no extra charge. In fact – Europcar - Kosova offers you 2 hours grace period after the 24 hours are up, just to give you a bit more time. So a rental of 24 hours and 2 hours still counts as a one day rental.
IMPORTANT: Remember that your insurances only may cover you for the period mentioned on the Rental Agreement you made when you picked up the car. So if you decide to return the car later than first planned, please drop into the rental station (or call) to amend the Rental Agreement.

Do I need to return the car with a full tank?

In most of the cases the vehicles are supplied with a full tank of fuel and you should return the vehicle with a full-tank, in other case the same quantity of fuel taken should be returned. Otherwise, Europcar - Kosova will charge for missing fuel at the end of the rental.

 

Can I extend the rental duration?

Extending the rental duration is possible at time of check-out or during the rental itself. According to our company rental agreement, you have to contact or come in person to the nearest company location .The extension is subject to vehicle availability and extra payment. Do remember that you are only covered for the period mentioned on your printed rental agreement.

Can I return the vehicle outside the location opening hours?

No, you may not return your vehicle when the Europcar - Kosova location is closed, if just in case otherwise agreed while picking up the vehicle. The vehicle will remain your responsibility until it has been checked by a Europcar - Kosova representative.

Do I need to check the condition of the vehicle prior leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed if any on the vehicle statement remitted at time of pick up) you have to inform the Europcar - Kosova employee for a join examination.

Does Europcar - Kosova offer One Way Rentals?

If you wish to return the car to a different rental location, please check the rate and feasibility during reservation process. Kosova through Europcar operates a network of international key cities in order to allow flexible traveling; however in non-participating locations you will be required to pay a higher price.

 

Aside from the basic rental price, are there any additional charges?

Additional charges to your basic rental rate may include :

• Any additional equipment: please let us know while asking for reservation.

• After hour service: If you pick up or return the car outside the normal opening hours, we may bill "after hours service". Please check at reservation time.

What methods of payment are accepted by Europcar?

• Credit Cards: Europcar - Kosova accepts two major credit cards: Mastercard and Visa. It is advisable to verify in advance the acceptance of a given card. Debit cards are NOT accepted at time of reservation or rental by Europcar.

• Europcar - Kosova charge cards and Full Credit vouchers are accepted throughout the network; they permit the rental of most vehicle categories.

• Europcar prepaid vouchers are accepted as means of payment of the rental charges, but they must be accompanied by a credit card or cash for the charges which have not been prepaid (extras, refueling charge, excess due in case of damage to or loss of the rented vehicle).

Can payment be made at one location and the car rented at another one? Can another person pay for the Europcar rental?

Yes. Within Europcar - Kosova locations in Kosovo you can pay at one location and pick up the car at another location, by picking up the car you must present to our company representative the Rental Agreement or any other document issued by our company that you have made the specific reservation for car rental.